Refund and Returns Policy

At PaintSales, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns policy below, which is in accordance with the Australian Consumer Law (ACL).

 

Australian Consumer Law Compliance

Under the Australian Consumer Law, consumers are entitled to a replacement or refund for products that are faulty, damaged, or do not match the description, risk, or sample provided or advertised.

Returns Eligibility

You may only return products if:

  • The product is faulty, damaged, or defective.
  • The product does not match the description or is not of acceptable quality.
  • The product was incorrectly supplied.
  • Change or mind returns are not permitted without prior written approval of the seller.

Timeframe for Returns

  • You must notify us within 7 days of receipt of the product if you wish to return it due to fault or damage.
  • Returns must be initiated within 14 days of receipt for a refund or replacement.

Return Process

  1. Contact our Customer Service team at 02 4001 0174 or email us at [email protected] with your Order Number and details of the fault or damage.
  2. We will provide you with the return address and instructions.
  3. Return the product in a secure manner to prevent damage during transit.

Cost of Returns

  • If the product is faulty, damaged, or defective, Paintsales.com.au will cover the costs of return shipping or request you to dispose of the product.
  • Returns for reasons other than fault or damage are not accepted without prior written approval.

Refunds and Replacements

  • Refunds will be issued to the original payment method once the returned product is received and inspected.
  • In the case of faulty or damaged products, a full refund or replacement will be provided.
  • Refunds exclude any shipping or handling fees unless the product is faulty.
  • If approved, change of mind returns will incur a 30% restocking fee and freight costs are the responsibility of the purchaser.

Exclusions

  • Products that have been used, altered, or damaged after receipt are not eligible for return.

Contact Us

For any questions or to initiate a return, please contact our Customer Service team at 02 4001 0174 or email [email protected].